ShadiKiShopping — A Brand by Ridhimandco Pvt Ltd
Last Updated: 22 October 2026
1. Introduction
This Cancellations, Returns & Refunds Policy applies to purchases and order requests made through ShadiKiShopping, available at https://shadikishopping.com.
ShadiKiShopping is owned and operated by Ridhimandco Pvt Ltd and provides wedding-shopping products and related essentials through a supplier-coordination business model.
This policy explains the conditions and procedures for order cancellations, returns, replacements, and refunds. By placing an order, customers acknowledge this policy, subject to their rights under applicable law.
2. Order Cancellation Policy
Customers may request cancellation of an order within 24 hours of placing the order.
To request cancellation, customers should contact us as soon as possible through our official support email, WhatsApp, or telephone channel.
Cancellation requests are subject to confirmation and the status of the order.
Because we coordinate with suppliers to source products, timely cancellation helps us avoid unnecessary procurement, preparation, and fulfilment costs and maintain good working relationships with our suppliers.
2.1 Cancellation After 24 Hours
After the initial 24-hour period, cancellation requests may be restricted where sourcing, preparation, packaging, or dispatch arrangements have already begun.
We may review such requests individually, considering the order status and any supplier commitments already made.
These restrictions apply only to the extent permitted by applicable law and do not affect cancellation or other remedies that customers are legally entitled to exercise.
2.2 Cancellation by ShadiKiShopping
We may need to cancel an order if a product becomes unavailable, a supplier cannot fulfil the order, an order cannot be processed, or another legitimate fulfilment issue arises.
If we cannot fulfil an order after receiving payment, we will inform the customer and provide the refund or other remedy required by applicable law.
3. Returns Policy
We generally consider returns for eligible products where the item is unopened, unused, and in its original packaging, subject to the product category, applicable law, and our confirmation of return eligibility.
Customers should contact us before sending any item back. Unauthorised returns may delay the review and resolution process.
A return request may not be accepted for a change of mind, an incorrect customer selection, or a product no longer wanted, where such restrictions are legally permissible.
Hygiene-sensitive products, including certain beauty, grooming, and personal-care items, may be ineligible for change-of-mind returns once opened or used, where legally permissible.
Nothing in this policy excludes a customer’s legal rights concerning defective, damaged, incorrect, misdescribed, or otherwise non-compliant goods.
4. Damaged Products
We take product-related complaints seriously and aim to resolve verified damage issues fairly.
If a product arrives damaged, customers should notify us within 24 hours of delivery, preferably, so we can investigate promptly and coordinate with the relevant supplier or delivery partner.
Please provide the following information:
- Order number or other order identification.
- Clear photographs showing the damaged product.
- Photographs of the external and internal packaging, where available.
- An unboxing video, wherever available.
- A short description of the damage.
An unboxing video is helpful evidence but is not an absolute requirement where other reliable evidence is available.
Customers should retain the product and its packaging until we advise them on the next steps.
4.1 Replacement for Verified Damage
Where damage is verified, our preferred resolution is to replace the affected product with the same product, subject to availability and applicable law.
If the same product is unavailable, we will contact the customer to discuss an appropriate alternative or another remedy required by law.
For verified seller-side issues, such as a damaged or incorrectly supplied product, ShadiKiShopping will arrange or pay reasonable return shipping where appropriate.
5. Incorrect, Defective or Misdescribed Products
If a customer receives an incorrect product, a defective item, or a product materially different from the description or specifications agreed at the time of purchase, the customer should contact us promptly.
We may request photographs, an unboxing video where available, order details, or other reasonable information to assess the issue.
Where the issue is verified, we will seek to arrange a replacement, subject to availability and applicable law.
If replacement is unavailable or a refund or another remedy is required by applicable law, we will provide the appropriate remedy.
Customers will not be required to bear reasonable return-shipping costs for verified seller-side errors where those costs are our responsibility under applicable law.
6. Refund Policy
Our normal business preference is to resolve eligible product issues through replacement rather than routine refunds.
However, ShadiKiShopping does not operate an unconditional no-refund policy. Refunds will be provided where required by applicable law or where we determine that a refund is the appropriate remedy under the circumstances.
Refunds or other remedies may apply in situations including:
- An order cannot be fulfilled after payment.
- A product is unavailable and no suitable alternative is agreed upon.
- A verified product issue requires a refund under applicable law.
- An incorrect or materially misdescribed product cannot be appropriately replaced.
- A payment has been collected for an order that is cancelled or otherwise cannot proceed and a refund is due.
- Another circumstance arises in which a refund is legally required.
Change-of-mind refunds are generally not offered where legally permissible.
7. Refund Processing
Where a refund is approved or legally required, we will communicate the applicable next steps to the customer.
Refunds will generally be made to the original payment method where reasonably possible. If this is not practicable, an alternative lawful method may be arranged with the customer.
The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.
We will communicate any material processing information available to us. We will not unreasonably delay a refund that is due under applicable law.
8. Products That Cannot Be Replaced
If an eligible product cannot be replaced because it is unavailable, discontinued, or no longer obtainable, we will inform the customer and discuss an appropriate resolution.
Depending on the circumstances and applicable law, this may include an agreed alternative product, a refund, or another legally required remedy.
An alternative product will not be substituted without the customer’s agreement where their agreement is required.
9. Missing Items and Incomplete Orders
If an order arrives with a missing item, an incorrect quantity, or incomplete contents, please contact us promptly with your order details and available supporting evidence.
We will review the complaint and coordinate with the relevant supplier or delivery partner.
Where the issue is verified, we will arrange the missing item, a replacement, or another appropriate remedy required by applicable law.
10. Return and Replacement Procedure
To request a cancellation, return, replacement, or refund:
Step 1: Contact our customer-support team through the details provided below.
Step 2: Share your order number, registered contact details, and a clear explanation of the issue.
Step 3: Provide photographs, packaging details, and an unboxing video where available, if relevant to the claim.
Step 4: Allow us a reasonable opportunity to review the request and coordinate with the supplier or delivery partner where necessary.
Step 5: Follow the return, collection, replacement, or refund instructions communicated by our team.
Please do not dispatch a return before receiving instructions from us, except where applicable law provides otherwise.
11. Return Shipping Charges
For verified seller-side issues, including damaged, defective, incorrect, or materially misdescribed products, ShadiKiShopping will arrange or pay reasonable return-shipping costs where appropriate and required by applicable law.
For other return requests, responsibility for shipping costs will depend on the reason for the request, the product category, the agreed return arrangements, and applicable law.
Any applicable charges or arrangements will be communicated to the customer before the return proceeds.
12. Customer Responsibilities
Customers are requested to:
- Review product descriptions, quantities, and order details before confirming an order.
- Verify the final price and disclosed delivery charges before making payment.
- Provide accurate delivery and contact information.
- Report damage, missing items, or other product issues promptly.
- Preserve relevant packaging and supporting evidence where reasonably possible.
- Cooperate with reasonable verification and return arrangements.
These responsibilities help us resolve issues efficiently. They do not remove any mandatory rights available to customers under applicable law.
13. Supplier Coordination
ShadiKiShopping coordinates with suppliers to source products and manage orders. Product availability, replacement availability, and fulfilment timelines may depend on supplier confirmation.
We will make reasonable efforts to coordinate with suppliers and resolve eligible customer complaints.
Our supplier arrangements do not remove our responsibilities to customers under applicable law. If a supplier cannot provide a confirmed product or replacement, we will inform the customer and provide the remedy required by law.
14. Contact and Customer Support
For order cancellations, return requests, damaged products, replacements, or refund enquiries, contact us using the details below.
Brand: ShadiKiShopping
Legal Operator: Ridhimandco Pvt Ltd
Email: support@shadikishopping.co.in
Website: https://shadikishopping.com
Business Location: Hyderabad, Telangana, India
Customer Support Phone/WhatsApp: [Insert official customer-support number]
Registered Office Address: [Insert the company’s official registered office address]
Please include your order number and a brief explanation of your request so we can assist you efficiently.
15. Policy Updates
We may update this policy to reflect changes in our products, supplier arrangements, customer-support processes, or legal obligations.
The latest version will be published on this page with the applicable revision date. Changes will apply subject to applicable law and will not remove rights that customers are legally entitled to exercise.
16. Applicable Law
This policy is governed by the laws of India, including applicable consumer-protection legislation and e-commerce requirements.
Nothing in this policy limits a customer’s right to seek relief from a competent consumer dispute redressal authority or other forum available under applicable law.
ShadiKiShopping — A brand by Ridhimandco Pvt Ltd.